BURGER KING® App

What it does

The BURGER KING® App is a mobile tool for ordering food from the fast-food chain. It lets customers find nearby restaurants, browse the menu, and place orders for either pickup or delivery. The app also serves as a hub for the "Royal Perks" loyalty program, giving users access to exclusive offers and a system to earn and redeem rewards.

Where it shines

The app's strength lies in its tight integration of ordering and loyalty. The process of finding a deal, customizing an order, and adding it to the cart is straightforward and visually clear. For example, customizing the "Melt for Me" combo (02:35) is intuitive, with clear options for swaps and additions. The app also cleverly bridges the digital and physical experience by offering an in-store redemption code for digital offers (08:03), giving users flexibility in how they order and pay.

UX highlights

Benefit-driven permissions. The onboarding flow (00:04) uses custom screens to explain why each permission is needed, increasing opt-in rates.
Persistent cart access. A floating "View Cart" button (03:17) remains visible, allowing users to quickly check their order total and item count at any time.
Visual menu navigation. The main menu (02:07) uses clear images for each category, making it easy for users to find what they're looking for without reading.
Contextual favoriting. Users can add items to a persistent favorites list directly from their shopping cart (04:15), a smart placement that captures high-intent actions.
Clear offer management. The offers tab (07:32) presents deals cleanly, and the app clearly communicates rules, like only one offer per order (07:54).
Transparent location status. The restaurant list explicitly marks which locations are "Closed" (01:04), which is more transparent than simply hiding them.

Monetization & growth

The app's strategy is not based on subscriptions but on increasing order frequency and value. It does this primarily through the Royal Perks loyalty program and exclusive digital offers.

Deals drive urgency and repeat use. Promotions like "Whopper Wednesday" (07:28) encourage users to order on specific days.
Loyalty program encourages spending. The app features a points system ("Crowns") that users earn with purchases and can redeem for free food (08:37), incentivizing them to order through the app.
No paywalls were visible in this recording; the focus is entirely on driving food sales.

Who it’s for

This app is designed for frequent Burger King customers. Its main value propositions are convenience and savings. It appeals to users who want to skip the line by ordering ahead for pickup or those who want their food delivered. The loyalty program and exclusive deals are targeted at budget-conscious consumers and families looking to get more value from their purchases.

Notes & opportunities

While generally polished, the app showed a few areas for improvement. The checkout flow failed multiple times with different payment methods (06:31, 06:47), indicating potential reliability issues that could cause significant user frustration and abandoned carts. Additionally, the initial location list (01:03) showed numerous closed stores in Hawaii, which could be a poor first impression if a user's nearest options are all unavailable. Highlighting the closest open store first might be a better approach.