Hollister Co.

What it does

The Hollister Co. app is the mobile storefront for the popular fashion brand. It allows users to browse the full catalog of clothing and accessories for men and women, create wishlists of favorite items, and complete purchases directly within the app. The experience aims to bridge online and in-store shopping by providing features like a store locator and barcode scanner.

Where it shines

The app excels at catering to high-intent shoppers with its robust filtering system. At 01:11, the user dives into a filter menu that goes far beyond simple size and color, offering granular options for style, material, and fit. Another standout moment is the 'This or That' feature (03:40), which cleverly turns the wishlist into a social polling tool, allowing users to ask friends for advice and, in turn, organically market the products.

UX highlights

Comprehensive Filtering: The app's filtering options are incredibly detailed, with categories like 'Style', 'Material', and 'Length Style' (02:08), allowing users to pinpoint specific items efficiently.
Quick Add-to-Bag: From the product detail page, adding an item to the bag is streamlined. A bottom sheet appears for size selection, and a non-intrusive toast confirms the action (03:09).
Integrated Size Guide: The 'Size & Fit Guide' (03:19) is easily accessible on the PDP and provides detailed measurements, including options to switch units (IN/CM) and view international sizing.
Interactive Wishlist: The wishlist isn't just a static list. The 'This or That' feature (03:40) adds a layer of social engagement, helping users make decisions.
Actionable Confirmation Toasts: After adding to the bag or wishlist (03:14, 03:33), confirmation toasts appear with clear next steps like 'View Bag' or 'View My List'.
Clear Checkout Flow: The checkout process is laid out logically, with clear sections for shipping speed, address, and payment, and an updating order summary at the top (11:01).

Monetization & growth

The video does not show any paywalls or subscription models, as Hollister is a traditional e-commerce retailer. Monetization is based purely on product sales. Growth mechanics are subtle but present. The primary growth loop is the 'This or That' sharing feature (04:02), which encourages users to send product images to their network, effectively creating user-generated marketing content. The upfront, mandatory account creation (00:05) also serves as a key data capture mechanism for email marketing and retargeting.

Who it’s for

The app is designed for existing and prospective Hollister customers, primarily targeting teens and young adults. It serves two main use cases. First, the high-intent shopper who knows what they're looking for and can use the powerful filters to find it quickly. Second, the browser or 'wishlister' who is in the consideration phase and can use tools like the 'This or That' feature to get social validation before purchasing.

Notes & opportunities

While generally polished, the app showed a significant bug in the 'Available in-Store' filter flow. At 01:16 and 01:24, valid location searches resulted in an error message, completely breaking the feature. This is a critical failure for an app trying to build an omnichannel experience. Additionally, the app requests App Tracking permission (00:41) without a warm-up screen, a missed opportunity to explain the benefits, especially since it does so effectively for notifications.